BF5058 – Housing Options Triage Officer

Buckingham Futures are seeking an experienced and proactive Housing Options Triage Officer, Essex to join their busy Housing Team on a temporary 3-month basis.

This role will involve providing housing advice, homelessness prevention support, and triage assessments to customers approaching the Council with housing-related issues.

You will act as the first point of contact for new enquiries, assessing risk, providing guidance, and supporting residents to access suitable accommodation and support services.

Please note: During the initial training period, attendance in the Council offices full-time is required. Thereafter, hybrid working will apply with office attendance required 3 days per week.

Key Responsibilities

• Act as the first point of contact for all new housing enquiries
• Conduct initial triage assessments for households approaching the service
• Assess risk of homelessness at first point of contact
• Provide early intervention and housing advice to households at risk of homelessness
• Manage and progress triage casework where required
• Respond to general housing enquiries via telephone and email
• Deliver verbal and written advice on a wide range of housing matters
• Advise customers on available housing options including:
  – Private rented accommodation
  – Deposit and rent-in-advance schemes
  – Renting rooms/lodgings
  – Social housing
  – Mediation services
  – Supported accommodation
• Provide guidance on:
  – Homelessness
  – Security of tenure
  – Harassment and illegal eviction
  – Property disrepair
  – Benefits and money management
  – Relationship breakdown
  – Domestic abuse
• Support residents to access services that help them secure or sustain accommodation
• Work collaboratively with internal teams and external partner agencies

Candidate Requirements

• Recent experience working within a Housing Options, Homelessness Prevention, or similar housing advisory role
• Good understanding of current homelessness legislation and housing guidance
• Strong interpersonal and communication skills
• Ability to remain empathetic, professional, and non-judgemental
• Excellent investigative and assessment skills
• Ability to manage a busy and varied caseload
• Full UK driving licence and access to a vehicle

If you are interested in this opportunity and have relevant housing experience, we would love to hear from you. Please contact Takree, Kapil or Vince on 0208 125 4321 or takreem@buckinghamfutures.com, kapil@buckinghamfutures.com or vince@buckinghamfutures.com