Buckingham Futures

Leasehold Officer – Contract

Location: Hertfordshire
Contract: 3–6 Months
Rate: £23 per hour (Umbrella)
Hours: Full Time

Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Leasehold Officer on an initial 3–6 month contract.

This role will focus on managing leasehold services across a residential portfolio, ensuring leaseholders receive clear communication, accurate billing, and effective support on service charge and property-related matters. The successful candidate will act as the key contact for leaseholders while ensuring compliance with lease agreements and housing legislation.

You will work closely with finance teams, housing officers, and property services to resolve enquiries, manage service charges, and maintain strong relationships with residents.

Main Duties

Manage a portfolio of leasehold properties and act as the main point of contact for leaseholders
Respond to leaseholder enquiries relating to service charges, repairs, and property management
Support the administration and monitoring of service charge accounts and billing
Investigate and resolve disputes relating to charges, services, and lease conditions
Work with finance and property teams to ensure accurate service charge calculations
Ensure compliance with lease agreements, legislation, and council policies
Maintain accurate records and update housing management systems
Support consultations with leaseholders on major works and service changes

Requirements

Previous experience working in a Leasehold Officer or Leasehold Management role
Good understanding of leasehold legislation and service charge processes
Experience dealing with leaseholder enquiries and dispute resolution
Strong communication and customer service skills
Experience working within a local authority or housing association environment