Our client in North London is recruiting for an Resident liason officer – Fire safety team to manage their own workload, and be responsible for analysing any trends, troubleshooting issues that arise, working closely with other teams across the council, but especially within Housing and the Supporting Communities directorate, to resolve, improve and prevent issues from escalating.

 Hours: 36 hours per week

Rate: Competitive

Contract length: 3  months

ROLE PURPOSE:

You will have experience in resident liaison or customer service in a social housing setting. With excellent customer facing skills and an ability to communicate with a range of stakeholder groups. The post holder will be working in a fast-paced environment and will be required to manage their own time to effectively support their work.

Specific duties will include:

• Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders.

• Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service.

• Work flexibly and creatively to prevent casework escalating to formal complaints.

• To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents.

• To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.

If interested, please submit your updated CV or if you need more information feel free to contact Dannika at Buckingham Futures on 0208 125 4321 or email at Dannikaj@buckinghamfutures.com

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